Mission Statement, Vision

Mission Statement

To provide quality healthcare services that: PATIENTS recommend to family and friends, PHYSICIANS prefer for their patients, PURCHASERS select for their clients, EMPLOYEES are proud of, and INVESTORS seek for long-term returns.

Statement of Principles

SERVICE EXCELLENCE

  • Provide timely, professional, effective and efficient service to all customers.

CONTINUOUS IMPROVEMENT IN MEASURABLE WAYS

  • Identify key needs and assess how well we meet those needs.
  • Continuously improve services and measure progress.

EMPLOYEE DEVELOPMENT

  • Hire talented and driven people.
  • Increase skills through training and experience.
  • Provide opportunities for growth within UHS.

ETHICAL AND FAIR TREATMENT OF ALL

  • We are committed to fairness and trust with our patients, the physicians, purchasers of our services, and employees.
  • We conduct our business according to the highest ethical standards.

TEAMWORK

  • Work together to provide ever-improving customer service.
  • Our team approach supersedes traditional departmental organization and creates a true customer focus.
  • People at all levels of the organization participate in decision-making and process improvement.

COMPASSION

  • Never lose sight of the fact that we provide care and comfort to people in need.
  • Patients and families who rely upon us receive respectful and dignified treatment at all times.

INNOVATION IN SERVICE DELIVERY

  • Invest in the development of new and better ways of delivering our services.